Saturday, 7 July 2018

“DISHA” – A Management Development Program on Total Dealership Management for Retail Outlet Dealers of Indian Oil Corporation Limited




Day 1 – Sessions’ Speakers
Session I
Managing and Organizing the Self
Prof. Shikha Behl
Session II
Retail Outlet Branding and Customer Loyalty
Prof. Pushpkant Shakhdwipee
Session III
Managing Interpersonal Behavior and Employee Motivation
Dr. Anupam Bhargav
Session IV
Innovative Sales Practices and Trends in Petrol Retailing
Mr. Ravindra Bangar


















Day 2 – Sessions’ Speakers

Session I
Managing and Organizing the Self
Prof. Shikha Behl
Session II
Retail Outlet Branding and Customer Loyalty
Prof. Pushpkant Shakhdwipee
Session III
Managing Interpersonal Behavior and Employee Motivation
Dr. Anupam Bhargav
Session IV
Innovative Sales Practices and Trends in Petrol Retailing
Mr. Ravindra Bangar





 




 


Sessions
Details
Managing and Organizing the Self
To initiate the process of introspection and the ability to recognize oneself as an individual separate from the environment and other individuals. Self-management refers to methods, skills, and strategies by which individuals can effectively direct their own activities toward the achievement of objectives, and includes goal setting, decision making, focusing, planning, scheduling, time management and motivation.
Retail Outlet Branding and Customer Loyalty
To understand the concept of Retail Outlet Branding. To understand the various aspects of Retail brand benefits. To understand the concept of Brand Management. Retail outlet branding model. And to understand the need of the Customer Loyalty and translating the customer loyalty and relationships into profitability.
Managing Interpersonal Behavior and Employee Motivation
To understand the Team Work and Motivation? How employee efficiency and capacity can be improved by team work and motivation. Team building and Motivation activities. Team building strategies with methods to develop better working skills in the employees. 
Innovative Sales Practices and Trends in Petrol Retailing
What innovative practices should be followed to transform the challenges into opportunities and how to make innovation successful within their organizations? Discussion about the future trends in Petrol Retailing with special emphasis on Customer Convenience. Eg. – Mobile Payment, Small Stores & Personalization etc.
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